Two Winters Later

We have been complaining about our heating and air conditioning since we moved into our house. The first day we moved into the house the air conditioning could not cool our house to below 80 degrees no matter what. They came out and fixed the problem.

Then the winter came and we were very unhappy with the heating. We even have a blanket over our window in the family room because it is so cold. We complained, they agreed something was wrong, they sent contractors out and the contractors said their was nothing wrong with our house.

During this time the exact same house was built across the street. We happened to notice that they had a larger air conditioner put in. We called and complained. Nothing happened. Then in August the air conditioner again could not keep cool the house. We complained again and were told their was nothing wrong with our house.

Finally, we started making progress this winter. We had given up on the heating because we had three different contractors out here telling us nothing was wrong so we kept complaining about the air conditioning. We knew something was wrong with the air and one of Gemcraft's employees was out when the air conditioning couldn't cool the house. Thank goodness.

Well, we finally got them back to the house at the end of January. They came with another contractor and all their paperwork ready to set everything on the table and tell us our house was fine. Come to their surprise when they found out that our furnace and air conditioner were too small for the house!

So they have now promised us duel heating and air conditioning rather they replacing the units. I am keeping my fingers crossed that they show up tomorrow and Tuesday! I know their track record and I might get a call on Tuesday rescheduling. But I am still keeping my fingers crossed! I just want to live in a house that is a comfortable temperature.